Print this Page

FAQ

Frequently Asked Questions

How do I make a Booking?

Fill out the form on the contact page on Prestidge catering website with as much information as possible.

We do realize that all initial inquiries are preliminary and subject to change, the quote will be amended as more details are locked in.

How do I lock in my booking to confirm the date?

A $200 deposit based on your most up-to-date or initial quotation is required to lock in Prestidge catering services.

Changing of dates may be unavailable and should be discussed as soon as possible due to seasonal periods and high demand.

When are final details required?

All menu selections, required extra services, a running schedule and timings, an address and final numbers, are due and to be final 10 days prior to your event.

Any details requested following this may be unable to be accommodated.

Any late changes may incur a late notice fee and/or non-refundable cost.

When is final payment due?

Final payment is due 3 days prior to the event, late payments can incur a late fee or cancellation of an event.

Business or personal invoices can be requested prior to the 7 days.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Bank transfer: The payment details are on the quote.

Cheque: (Prestidge catering PO Box 3012 Helensvale town centre 4212) * This needs to arrive to us prior to the function and be cleared

Cash on the day: This just needs to be advised prior to the event and ready for the staff on arrival.

WHAT IF I NEED TO CANCEL MY BOOKING?

Unfortunately, cancellation is sometimes required, be it for weather, poor attendance or other personal factors. Our cancellation policy is a full refund of your deposit if more than 7 days’ notice is given. If less than 7 days’ notice is given, your deposit is forfeited. We can however reschedule your function to another date, and your deposit will be put towards the new date.

What equipment or space are we required to supply Prestidge catering on arrival to an event?

A bench/table/or production space.

An oven/BBQ depending on recommendations of numbers and menu selection, however if unavailable, let us know so we can pack our own.

Adequate power sources – power outlet/generator 10AMP. (domestic)

Adequate shelter or lighting. (outdoor lights, roof/umbrellas/tent/marquee in extreme weather-rain, heat)

Are there any travel fees, if so how much?

Travel fees are based on your location and how many vehicles are required for staff and equipment transport.

How long is my quote valid for?

Your quote is valid for 2 weeks or based on date availability.

The price per head is based on approx numbers provided on enquiry details or discussions and are valid between that number and minimum numbers required.

The per person price is subject to change if numbers drop below or rise above the initial numbers.

Permanent link to this article: https://prestidgecatering.com.au/faq/